You can return your unused items within 30 days free of charge.

Need to make a return? Follow the link below to create your return online and request a QR code or a return label.

returnbutton

Can I return items from different orders together?

Yes, if you have several orders shipped by Zalando you can send them back to us in one parcel.

You can start the return process for each order, pack all items in one box, and use any of the generated return codes or print-at-home return labels for the return.

If you want to return Zalando and Partner items, please put them into separate parcels. You can identify Partner items in the order overview in your customer account, marked as “Sold by a Partner”.

When will I receive my refund?

You will receive your refund within 14 days after you handed over the return parcel to the carrier. Please make sure to keep the return receipt from the carrier until you have received your refund.

Which carrier can I use to return my parcel?

You can find this information displayed as you proceed through the online return process, after selecting which items you wish to return.

How does home collection work?

You can book a Home Collection on the Evri website.

Do I need to include anything in the parcel for Zalando to process my refund?

No, that is not necessary. Our return process is designed so that the logistics centre will process the refund for the items in the returned box.

How long is the QR code valid?

Your return code is valid for 30 days.

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