faq | Vouchers | Gift cards and vouchers general info

Gift cards and vouchers general info

Voucher Codes

Please note that each voucher / discount code may only be used once. The following applies to vouchers from campaigns in our newsletters, magazines, etc:

  • Only one voucher code can be redeemed per order. Vouchers can, however, be used in combination with credit from a gift card
  • Please check the expiry date of your voucher code
  • Certain voucher codes cannot be used to purchase discounted items
  • Voucher codes may only be valid for particular products and categories
  • Voucher codes may have a minimum order value
  • If you send goods back, we reserve the right to not renew the validity of your voucher code

Gift Cards

  • Gift cards are valid indefinitely
  • It is possible to use more than one gift card per order (these can also be used in combination with a voucher code)
  • After placing an order, any value left on your gift card will be uploaded as credit in your Zalando customer account
  • Your account balance can be found in your account
  • If you return goods that have been purchased with a gift card the credit will be added to your customer account and you will be able to use it on future orders
  • Gift card credit cannot be exchanged for cash
  • There is no minimum order value for orders placed using a gift card
  • Please note - gift cards can only be used on the country's store they were purchased on 
  • If you've already used a gift card, you can view your current balance below

 


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