Gift cards and voucher codes general info

Voucher Codes

Please note that each voucher code may only be used once. The following applies to vouchers from campaigns in our newsletters, magazines, etc:

  • Only one voucher code can be redeemed per order. vouchers can, however, be used in combination with credit from a gift card
  • Please check the expiry date of your voucher code
  • Certain voucher codes cannot be used to purchase discounted items
  • Voucher codes may only be valid for particular products and categories
  • Voucher codes may have a minimum order value
  • If you send goods back, we reserve the right to not renew the validity of your voucher code

Gift Cards

  • Gift cards are valid indefinitely
  • It is possible to use more than one gift card per order (these can also be used in combination with a voucher code)
  • After placing an order, any value left on your gift card will be uploaded as credit in your Zalando customer account
  • Your account balance can be found in ‘My Account’ under ‘My vouchers’
  • If you return goods that have been purchased with a gift card the credit will be added to your customer account and you will be able to use it on future orders
  • Gift card credit cannot be exchanged for cash
  • There is no minimum order value for orders placed using a gift card

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