General terms and conditions for Zalando gift cards

1. Gift cards can be redeemed at or on the Zalando app. Details can be found at

2. Gift cards are valid for an unlimited period of time and are not bound by a minimum order value. Cash payment or refunds in the event of loss or damage are not possible.

3. The gift card is usually activated within 24 hours of purchase.

4. Should you cancel your order or return goods that used a gift card, the amount paid by you will be transferred back, credited to your account or used against another order. When shopping at or on the app, the gift card value will be returned to your user account.

5. Gift cards cannot be retrospectively credited to an order. They cannot be exchanged, returned or cancelled.

6. If you have sent a gift card by e-mail, Zalando will inform you about the gift card receipt.

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