accountaccountbagbagzalando logomenu

HELP & CONTACT

Free delivery & returns

All About Zalando

Retour on demand with Zalando
Would you Adam and Eve it?
Book a free* courier collection with On the dot.

2 hour collection at a time that suits you

For a limited test period you can return your Zalando order for free* with the On the dot courier collection service.

On the dot will collect your order from your address seven days a week.

  • Book a 2 hour collection slot in advance
  • The service is available from Monday to Saturday, between 8am and 8pm. On Sunday's the service is avaliable from 8am to 6pm.
  • The collection service is only available for parcels destined for return to Zalando (excluding Zalando Lounge and Partner products)
  • Simply attach the Zalando return label and your parcel is ready to go! A courier will then come and pick up the parcel from the collection address - whether that's your home address, your office address, or anywhere in between.

Do you live in the Greater London area? Click here to book a collection slot with On the dot

*Test the service now - it's completely free for a short period of time. After the testing period, the courier collection service will only be available at an additional cost of 5.00 GBP per collection

map of berlin
+
-