faq | Returns & Refunds | When will I receive my refund?

When will I receive my refund?

It can take up to 14 days for your return to be fully processed.

We have no return information for your recent 3 orders. If you've returned an older order, please see your user account for updates.

Your refund will be credited to the payment method you used when purchasing the returned items. It will take maximum 14 days from the logistic provider received your parcel until the return is handled in our warehouse and you receive your refund.

For credit card refunds, the refund date could appear on your statement as the time of purchase or the time of refund.

For PayPal refunds, you can define in your PayPal account whether the amount should be forwarded to your bank account. If your PayPal account is closed, we reserve the right to refund you on your bank details.

Please note:

If your purchase was below the minimum order value of £24.99 and you paid the standard delivery charge, this will be refunded if the full order is returned.


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