Returns & Refunds

If it’s not a fit, you have 100 days to return your unworn items – FREE. Just mark the items you are returning on the return…

Our standard delivery is FREE of charge, as long as you meet the minimum order value of £19.90. Should your order be below…

It can take up to 14 days for your return to be fully processed. Your refund will be credited to the payment method you used when…

We consider masks to be a hygiene product that cannot be returned ...

If an item is damaged or defective, you can file a complaint with us. To process your complaint, we will need a brief description…

If it’s not a fit, you have 100 days to return your partner items - FREE. You received the partner items in a separate parcel…

If you’re missing a return label, a printable PDF copy of your return label will be created for you at the end of the online…

If you’re not happy with your purchase or think your good arrived damaged, you can send any unworn item back to us FREE of...

Unfortunately it is not possible to return multiple orders at the same time ...

We’re sorry to hear that your return has not been picked up! To arrange a new collection, please get in touch with our customer…

We’re sorry if we sent you something you didn't order. Please return the wrong item to us and make a note on the return slip...

Parcel shop delivery and returns are FREE* and take 4-6 working days. Refunds will be processed in 14 days. During checkout…

We reserve the right to refuse a return due to damage, or upon grounds of hygiene. If a return is refused for either of these…

Items worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage…

All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality…

If an order is returned that was shipped with express, the express fee will not be refunded ...