- How do I return my order?If it’s not a fit, you have 100 days to return your unworn items – FREE. Just mark the items you are returning on the return…
- Do delivery and returns cost anything?Our standard delivery is FREE of charge, as long as you meet the minimum order value of £19.90. Should your order be below…
- When will I receive my refund?It can take up to 14 days for your return to be fully processed. Your refund will be credited to the payment method you used when…
- What if my item is damaged or defective?If an item is damaged or defective, you can file a complaint with us. To process your complaint, we will need a brief description…
- What will change after Brexit?FAQs about Brexit ...
- Can I return a textile mask?We consider masks to be a hygiene product that cannot be returned ...
- How do I return a Zalando Partner item?If it’s not a fit, you have 100 days to return your partner items - FREE. You received the partner items in a separate parcel…
- My return label is missing. How do I replace it?If you’re missing a return label, a printable PDF copy of your return label will be created for you at the end of the online…
- About our 100-day return policyIf you’re not happy with your purchase or think your good arrived damaged, you can send any unworn item back to us FREE of...
- Can I return multiple orders at the same time?Unfortunately it is not possible to return multiple orders at the same time ...
- My return has not been collected. What do I do?We’re sorry to hear that your return has not been picked up! To arrange a new collection, please get in touch with our customer…
- I have received an item I didn't orderWe’re sorry if we sent you something you didn't order. Please return the wrong item to us and make a note on the return slip...
- Click & Collect delivery and returnsParcel shop delivery and returns are FREE*. Refunds will be processed in 14 days. During checkout…
- Can I return a used item?We reserve the right to refuse a return due to damage, or upon grounds of hygiene. If a return is refused for either of these…
- About the Right of RevocationItems worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage…
- Authenticity of productsAll products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality…