How can I place an order?

How can I place an order?

To order on Zalando.co.uk you'll need to have the following:

  • a UK billing and delivery address
  • a debit/credit card or PayPal account linked to a UK bank account
  • an IP address in the UK
  • a Zalando account

To place an order, just follow these steps:

1. Once you have browsed and decided on the item(s) you wish to purchase, place them in the shopping bag by selecting the correct size and clicking on Add to bag. Click the shopping bag at the top right of your screen to continue your purchase.

2. In your bag you will find an overview of all the items you have added. Check your choice of colour, size, and quantity. Bear in mind that only after completing your order the items are effectively reserved for you.

If you're happy with your selection, click on checkout to proceed to payment, and complete your order.

3. In checkout, select a delivery address and your preferred payment method and fill out the details where needed. On the next step you will be given the chance to check your order details and add any vouchers or Express Delivery before confirming. If you are paying by PayPal you will now be redirected to the PayPal website to complete the process.

4. Once your order has been completed you will see the confirmation on the screen and you will receive a confirmation email with your order number shortly after. To stay informed about the status of your order visit Your orders in your customer account.

We will also notify you by email as soon as your delivery leaves our warehouse. This email will also provide you with your tracking number.


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