- How do I search for a specific item?If you know what you're looking for, type it into the search bar at the top of your screen ...
- What if an item is out of stock?If an item you’re interested in is sold out, you can register to be notified when your size is back in stock ...
- How can I place an order?To order on Zalando.co.uk, you’ll need to meet the conditions listed here. If you do, just follow these steps to place an order…
- What will change after Brexit?FAQs about Brexit ...
- Textile masks are now available at ZalandoWe are now offering non-medical textile masks to our customers. The masks are sourced from partner brands and our private label suppliers ...
- Where is my order?We will inform you about the expected delivery time of your order in checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method ...
- Is it possible to order through the helpline?Unfortunately, our customer care specialists are unable to accept any orders over the phone ...
- Can I modify my order after it has been placed?Unfortunately, we can’t make changes to your order after it's been finalized. Once an order is placed, the delivery option, delivery…
- How do I cancel my order?If you made a mistake or simply changed your mind after placing an order, there’s no need to fuss. As long as your parcel…
- Why has my order or item been cancelled?If your order was cancelled by us, this is usually due to low stock levels, or a warehouse error during packing ...
- Copy of InvoiceYou can download a copy of your invoice for your Zalando orders below. If you placed the order very recently, please wait until it’s…
- How do I identify a Zalando Partner product?To see if a product is from a Zalando Partner, simply go to the product detail page and look under size selector. If it’s…
- Authenticity of productsAll products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality…
- SustainabilitySustainability means being considerate of our planet and the people on it, across a wide range of topics including ethical working conditions, environmental impact and animal welfare ...
- How do I offset the carbon produced by my order?We’re happy to offer you the chance to contribute to offsetting the carbon produced by the ...
- Does Zalando offer student discounts?Zalando currently partners with UNiDAYs to offer a 10% student discount …
- Do I need to create a Zalando account to order?To place an order, you need to have a registered account at Zalando.co.uk. It’s really easy to create one and means you won’t…