faq | My Account | How do I reset my password?

How do I reset my password?

If you forgot your password, you'll need to enter your email address and hit send. You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam / junk folder).

Click on the link in the email when you receive it, and you'll be prompted to enter a new password. You can then use the new password to login to your Zalando account.


Can't find the answer you are looking for?
Contact us directly
Chat with our chatbot

Our chatbot is here to assist you. If the bot is unable to help you, it will offer a follow up with one of our live agents.

Call us

Monday to Saturday:
8:00 am - 8:00 pm

Sunday:
9:00 am - 5:00 pm

Local call rates apply

Fancy a £10 discount?*

Get on our list

Sign up for email newsletters from Zalando.co.uk!

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy policy. You can unsubscribe at any time without costs.