HELP & CONTACT
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All About Zalando
Help & Contact
How do I unsubscribe from the Zalando newsletter?
You can unsubscribe using the link in any newsletter (top or bottom) or from your account by clicking on ‘My Newsletter’ and then…
How do I reset my password?
If you need to change or reset your password, just follow the on-screen instructions via the button below. If you forgot…
How do I delete my user account?
If you would like to delete your account, please submit your request via the contact form below. When getting in touch, please…
How can I change my contact data?
In your customer account, under the option ‘Change Contact Data’, you can change your name, e-mail address, and your password…
How can I tell if my order is confirmed?
Once your order has been completed, you will see a page showing your order and payment details. Shortly after you complete…
Reason for fraud checks
We carry out fraud checks like most online retailers, for both our customers and our own protection. This helps to ensure we…
How can I change or add a delivery address?
Before completing your order, please make sure that you have entered the correct delivery address. This is displayed on the…
How do I create an account?
Registering a Zalando account with us is quick and easy. Just follow these simple steps and you’ll soon be ready to order…
How do I log in to my account?
If you previously created an account, just login at the top right-hand corner of the screen by clicking the ‘My Account’…
About our newsletter
Subscribe to our newsletter to get updates on all the latest trends, shoes and fashion twice a week. Plus, our subscribers…
Do I need to create a Zalando account to order?
To place an order, you need to have a registered account at Zalando.co.uk. It’s really easy to create one and means you won’t…
How can I re-check my order details?
Before completing your order, please make sure that you have entered the correct delivery address. If you do need to change…
I registered but never received the newsletter
If you’re not getting the newsletter but have registered, have you enabled a spam filter on your email? If so, then please add…
I receive the newsletter but I never registered
We’re sorry if you’re getting any unwanted email from us, but we’re also human – mistakes can happen! You can either unsubscribe…
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