faq | Returns & Refunds | How do I return a Zalando Partner item?

How do I return a Zalando Partner item?

If it’s not a fit, you have 100 days to return your unworn partner items - FREE.

You received the partner items in a separate parcel from the Zalando items? Please also return them separately. Just use the enclosed return label to send back your items - this will guarantee your return reaches the correct address.

Your partner and Zalando items arrived in the same box? Then you can of course return them in the same box.

Missing a return label?
We're sorry to hear that - just get in touch with us and we’ll quickly take care of getting one to you.

How to make a return:
Just mark the items you are sending back on the return form that came with your parcel, pack what you are returning, and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery bar code on the box.

On the enclosed return label you'll find information on where to return the parcel. Don’t forget to keep the return receipt from the carrier until your refund has been processed. Your refund can take up to 14 days after we receive it in our warehouse.

Related answers


Can't find the answer you are looking for?
Contact us directly
Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Monday to Saturday:
8:00 am - 8:00 pm

Sunday:
9:00 am - 5:00 pm

Local call rates apply

Chat with our chatbot

Fancy a £10 discount?*

Get on our list

Sign up for email newsletters from Zalando.co.uk!

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy policy. You can unsubscribe at any time without costs.