faq | Delivery | What delivery options are available?

What delivery options are available?

We currently offer the following three delivery options for getting your order to you. Please know that there will be no additional VAT or duty charges requested on delivery by our carriers.

Hermes home delivery: Free*

  • Expected delivery date is provided at checkout
  • For contactless delivery, you can include details of a safe place for your deliveries in the checkout or via the My Places feature in the Hermes app
  • *Please note: To qualify for free delivery, you must meet the minimum order value of £19.90. Should your order be below that amount, the fee is £3.00

Hermes click & collect: Free

  • Add your pick-up point address at checkout when prompted for your delivery address
  • You'll receive an SMS when your parcel is ready to be collected
  • *Please note: To qualify for free delivery, you must meet the minimum order value of £19.90

Long distance delivery: £3.00

  • Takes 1-2 days longer than standard delivery
  • Long-distance items can be recognised by the long distance delivery logo in the shop
  • If your order contains both standard delivery items and long distance items, you will receive the items in different parcels.

Once your order is shipped, we'll send a confirmation email with the expected delivery date. This date is also displayed in the checkout.

All orders from Zalando.co.uk can be delivered to an address located in the UK only. We do not offer international shipping.

Related answers:


Can't find the answer you are looking for?
Contact us directly
Chat with our chatbot

Our chatbot is here to assist you. If the bot is unable to help you, it will offer a follow up with one of our live agents.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Monday to Saturday:
8:00 am - 8:00 pm

Sunday:
9:00 am - 5:00 pm

Local call rates apply

Fancy a £10 discount?*

Get on our list

Sign up for email newsletters from Zalando.co.uk!

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.