HELP & CONTACT
Free delivery & returns*
All About Zalando
Help & Contact
Where is my order?
Our estimated time for delivery is 4-6 days after purchase. You can find a personalised delivery estimate in the email sent…
What delivery options are available?
We currently offer three delivery options for getting your order to you. Hermes home delivery, Hermes Click & Collect and DHL Express…
Do delivery and returns cost anything?
Our standard delivery is FREE of charge, as long as you meet the minimum order value of £19.90. Should your order be below…
Where does Zalando.co.uk deliver to?
Orders from Zalando.co.uk can only be delivered to an address in the UK. To place an order on Zalando.co.uk, you will need…
Click & Collect delivery and returns
Parcel shop delivery and returns are FREE* and take 4-6 working days. Refunds will be processed in 14 days. During checkout…
About £5.95 order express delivery
Next day delivery is offered for express delivery order placed before 2pm (Mon-Fri, excluding public holidays). The delivery date…
How long does standard delivery take?
Standard delivery takes between 4-6 days (Monday – Saturday). If you place your order with us before 8pm, We’ll start processing…
How do I choose express delivery?
Just follow these easy steps to select our express delivery options for your order. Click on the ‘My Bag’ icon at the top…
Postcodes ineligible for express delivery
Although we offer express delivery to addresses in England, Wales, Scotland and Northern Ireland, we are unable to provide…
My parcel arrived damaged
We’re sorry to hear, and hope that the items you ordered arrived intact and complete. If the damage only affects your parcel…
Different orders delivered in one parcel
In some cases, we deliver items from several orders in the same parcel. We’ll let you know in advance in the delivery confirmation…
Why is my order split into several parcels?
We know receiving your items as soon as possible is important so in some cases, ordered items that can already be shipped will…
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