- Where is my order?We will inform you about the expected delivery time of your order in checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method ...
- What delivery options are available?We currently offer various delivery options for getting your order to you. Hermes home delivery, Hermes Click & Collect and Long distance delivery …
- How long does standard delivery take?We will inform you about the expected delivery time of your order in checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method ...
- Do delivery and returns cost anything?Our standard delivery is FREE of charge, as long as you meet the minimum order value of £19.90. Should your order be below…
- What will change after Brexit?FAQs about Brexit ...
- What is long distance delivery?Zalando now offers the possibility to choose among a wider assortment of items with the new long distance delivery ...
- Click & Collect delivery and returnsParcel shop delivery and returns are FREE*. Refunds will be processed in 14 days. During checkout…
- Why is my order split into several parcels?We know receiving your items as soon as possible is important so in some cases, ordered items that can already be shipped will…
- Different orders delivered in one parcelIn some cases, we deliver items from several orders in the same parcel. We’ll let you know in advance in the delivery confirmation…
- My parcel arrived damagedWe’re sorry to hear, and hope that the items you ordered arrived intact and complete. If the damage only affects your parcel…
- Where does Zalando.co.uk deliver to?Orders from Zalando.co.uk can only be delivered to an address in the UK. To place an order on Zalando.co.uk, you will need…