Payment methods

We offer you several payment options to choose from:

Payment via card

At Zalando, you can easily and securely pay by card. We accept Mastercard and Visa, in addition to Maestro, Solo, Visa electron and Visa Debit cards.

Your card will not be charged until your order has left our warehouse. When sending goods back, the amount will be credited back to your bank account.

For your convenience, your payment details will be saved on our encrypted server. You can delete your card details after you have placed your order by logging in to your account and clicking on 'My Payment Methods'. By selecting 'delete credit card' within this section, we will remove your payment details from our database.

Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card on Zalando is secure, and ensures that your data will under no circumstances be accessible by third parties. You can find more information about this security on here.

Pay with PayPal

You also have the option to pay via PayPal, and can do so, even without creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. However if you are new to PayPal and would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account’ (highlighted below) and you can confirm the payment as a PayPal guest.

Once the incoming payment is registered with us, your order will be delivered. PayPal payments are usually confirmed within a few minutes.

If you are paying via PayPal, you will receive an order confirmation which also contains the link to your PayPal payment. If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal. Please note, however, that after three hours, payment via PayPal is no longer possible.

If you send goods back, the amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. We have no control over this, but you can manage it directly on your PayPal account.

What is a Trusted Shop?

Internet shopping is convenient, versatile and not limited by operating hours. However, not all suppliers and dealers are really serious - for secure online shopping with a clear conscience, please look for the label "Trusted Shops", as on Zalando! This certifies that shopping and payment with Zalando is secure, and that any data you provide us will be kept safely.

When I try to pay by card, my card is rejected by the system. What should I do?

Tricky. If you’ve tried to place an order but payment is not being accepted we recommend that you first contact your bank immediately and ask them to allow payment to zalando.co.uk. Once you have received this clearance, you can go ahead as before and place your order with us without further delay.

If you have any further questions please send us an e-mail to service@zalando.co.uk or call us for free on 0800 0280077 from Monday to Friday 8am-8pm.