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100 DAYS RETURNS POLICY

FREE delivery & returns

FREE HELPLINE: 0800 472 5995

About Zalando

Clothes, accessories, sports items, beauty products… At Zalando we’re no longer solely about shoes! We offer an extensive product selection, excellent customer service and an easy and secure online shopping experience.

Browse in Style

We’ve worked hard to make sure that our online store is as easy to navigate as possible. Use our drop down menus to filter your results or simply enter a search term if you’re looking for something specific.

Simple & Secure Shopping

So now that you’ve added your chosen items to your virtual shopping bag, the only thing left to do is decide how you wish to pay for your purchases. Debit and credit cards as well as PayPal are all accepted forms of payment.

Once your order has been received we will send you a confirmation email, which acts as proof of purchase. You’ll receive a further email when you order is on its way. This email contains a tracking number, which you may use to check the status of your order should you so wish.

Free Delivery & Free Returns

When you place an order online at Zalando, you can rest assured that you won’t have to pay a penny extra for delivery. It really is completely free, regardless of the total cost of your order. Whether you spend £9 or £99, the delivery costs are on us. And that’s a promise.

It is also free to send any unwanted purchases back to us, as long you send the item(s) back to the Zalando warehouse within 100 days of placing your order. No catches. Just free delivery and free returns.

Customer Service

If you would like to speak to a member of our Customer Service Team, simply give us a call on 0800 472 5995. It’s free to call from any UK landline and lines are open from 8am until 8pm, Monday to Friday. Alternatively you can send us an email at service@zalando.co.uk

Product Range

Discover big name brands such as Guess, Timberland and Vero Moda online at Zalando.co.uk. Exclusive fashion labels like Apepazza and Latitude Femme, which are often hard to get your hands on, also feature in our online shop.